Account Deletion Request

Delete Account

Request permanent deletion of your account and associated data

Seru Training Course

Suite RA01, 195-197 Wood Street, London, E17 3NU

support@serutrainingcourse.co.uk

0203 289 8484

GDPR Compliant

Right to Erasure

01

Understanding Your User Rights & How to Delete Your Account

You have the right to access your personal data anytime, request detailed updates, and opt out of marketing messages very easily.

How to Delete Your Account:

We do not currently have an automated delete option inside the mobile app. To request account deletion, please follow these steps:

  • Email support@serutrainingcourse.co.uk
  • Use the subject line: Delete My Account
  • Include your full name, registered contact number and email address in the message.

What happens next:

  • We will confirm your request within 3 days.
  • Your account will be securely deleted within 14 working days.
  • All your personal data and course progress will be permanently removed.
02

What Data Gets Deleted

Data TypeActionDetails
Personal InformationDeletedName, email, phone number, address
Course ProgressDeletedAll SERU course progress and module completion
Assessment ResultsDeletedMock test scores and practice results
App Usage HistoryDeletedLogin history and app preferences
Support TicketsDeletedAll communication with support team
Payment RecordsRetainedKept for 6 years (UK tax law requirement)
Anonymized AnalyticsRetainedNon-identifiable data for business improvement
03

Third-Party Data

Google Play retains purchase history independently. To delete your Google Play data:

  • Visit play.google.com → Account → Order History
  • Contact Google Play support for data deletion requests
  • Google retains data according to their privacy policy
04

Policy Updates

We may update this policy as our services develop to provide a smooth and secure learning experience. You agree to the updated conditions if you keep using the app.

05

How to Contact Us

Do you have questions about your privacy or data? Reach out to our support team through email or phone. We are always happy to help our wonderful learners.

Address: Suite RA01, 195-197 Wood Street, London, E17 3NU
Email: support@serutrainingcourse.co.uk
Phone: 0203 289 8484