Request permanent deletion of your account and associated data
Suite RA01, 195-197 Wood Street, London, E17 3NU
support@serutrainingcourse.co.uk
0203 289 8484
GDPR Compliant
Right to Erasure
You have the right to access your personal data anytime, request detailed updates, and opt out of marketing messages very easily.
We do not currently have an automated delete option inside the mobile app. To request account deletion, please follow these steps:
| Data Type | Action | Details |
|---|---|---|
| Personal Information | Deleted | Name, email, phone number, address |
| Course Progress | Deleted | All SERU course progress and module completion |
| Assessment Results | Deleted | Mock test scores and practice results |
| App Usage History | Deleted | Login history and app preferences |
| Support Tickets | Deleted | All communication with support team |
| Payment Records | Retained | Kept for 6 years (UK tax law requirement) |
| Anonymized Analytics | Retained | Non-identifiable data for business improvement |
Google Play retains purchase history independently. To delete your Google Play data:
We may update this policy as our services develop to provide a smooth and secure learning experience. You agree to the updated conditions if you keep using the app.
Do you have questions about your privacy or data? Reach out to our support team through email or phone. We are always happy to help our wonderful learners.
Address: Suite RA01, 195-197 Wood Street, London, E17 3NU
Email: support@serutrainingcourse.co.uk
Phone: 0203 289 8484
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