Privacy Policy

We gather specific details to provide the best possible service for you. We collect only what is necessary for your learning experience.

Personal Information

• Our app collects your name, email address, phone number, and billing address.

Payment Information

• We do not collect or store your credit card or specific payment details. All payments are processed securely through Google Play In-App Purchase (IAP). When you purchase a course, Google Play handles the payment transaction entirely. Our systems only receive the purchase confirmation, transaction ID, product ID and name, purchase date and amount.

Technical & Usage Data

• We collect technical data to ensure app stability and track your learning journey, including: IP address and device information, app version, course progress.

Sensitive Data

• Our team does not collect any sensitive or specialised categories of personal data.

Mobile App Permissions

• Internet access: To play videos, load mock tests, and save your progress.
• Storage access: To save course materials securely on your device so you can use them offline.
• Our app does NOT ask for: Camera access, Microphone access, Location access, Contacts access.
• Note: We do not send push notifications to your device. All important messages, receipts, and updates are sent directly to your email.

• You must be at least 21 years of age at the time of applying for your TfL private hire driver's licence. Therefore, we strictly intend our services for users aged 21 and over.
• We do not collect data from children under 13.
• If you are under 21, please do not use our services.
• If you believe a child or anyone under the required age has provided us with personal data, please email us immediately at support@serutrainingcourse.co.uk.

Our team uses your data to provide top-quality training. We want to offer the best SERU assessment experience possible. Furthermore, we send important updates about your upcoming mock tests. This data helps us improve our learning materials every day.

We use advanced security measures to keep your details safe. Your data is stored securely on our reliable international servers. All app communications and data transfers are protected using industry-standard encryption protocols (including HTTPS, SSL/TLS, and TTL guidelines). Consequently, you can study with total peace of mind today.

• Google Play Billing (IAP): Processes all in-app purchases. When you purchase a course, Google Play securely processes the payment, so your credit card information is never shared with us. We use Google Play Billing to verify your purchases through Google Play IAP and to grant you access to purchased courses based on Google Play purchase confirmations. (Note: From Google, we only receive the purchase confirmation, transaction ID, and product details.)
• Hosting & Infrastructure: Our hosting provider (Hostinger) and infrastructure services (VPS servers and Cloudflare) store all data securely within the UK or EU. Namecheap manages our domain.

• Active account information is kept until you close your account.
• Payment records are kept for 6 years to comply with UK tax law requirements.
• Course progress will be deleted upon your request to close your account. Once we have reviewed your application, all your details will be deleted within 14 working days.
• Emails and support queries are kept for 2 years after the last message was sent.

You have the right to access your personal data anytime, request detailed updates, and opt out of marketing messages very easily.

How to Delete Your Account:

• We do not currently have an automated delete option inside the mobile app. To request account deletion, please follow these steps:

• Email support@serutrainingcourse.co.uk with the subject line: Delete My Account
• Include your full name, registered contact number and email address in the message.
• We will confirm your request within 3 days.
• Your account will be securely deleted within 14 working days.
• All your personal data and course progress will be permanently removed.

We may update this policy as our services develop to provide a smooth and secure learning experience. You agree to the updated conditions if you keep using the app.